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Bank securely while on the move

Mobile security

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Let your face and voice keep you safe Open in new window

Setting up biometric approval Open in new window

Tips to keep your mobile safe Open in new window

Keeping our mobile app secure Open in new window

How to report fraud Open in new window

As mobile usage grows, enhanced mobile security is essential

Whether it's biometrics, new apps or new features on your mobile phone there are many ways to keep your phone safe. We help by doing everything we can to keep our mobile app safe.

Let your face and voice keep you safe

We use the latest technology to recognise the things that make your face and voice unique, so we know it’s you in control of your money. Biometric approval gives you a handy alternative to your card reader and you can use it to authorise:

First time payments to someone new through the app or Online Banking
Payments in the app over the £750 daily limit without needing to go to Online Banking
Changes to your payment limits and personal details in Online Banking

It makes managing your money simpler and helps stop fraud.

Setting up biometric approval

It only takes a couple of minutes to register your face and voice. You just need the NatWest International app plus a forward-facing camera and your device microphone.

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Open the app and choose biometric approval from the settings menu, then tap Register now
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Next, take your photo
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Once we’ve got this, you’re all set up and you can also register your voice
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If you don’t have notifications on, we’ll ask you to turn them on. This will help when you get an approval request.

When we ask you to approve something later, you just look at the camera or use your voice and device microphone to confirm #ItsReallyMe

Biometric Approval is available to eligible mobile app customers aged 16 or over.

Tips to keep your mobile safe

Don't share your mobile app security details with anyone

You should never share security details with anyone including your:

App passcode
App activation codes
Card reader codes

We will never ask you for these details, so if someone claiming to be from the bank asks you for these details don’t give them any information. Don’t save this information on your device either.

Did you know that anyone with a fingerprint registered on your device can use this to log into your mobile app using fingerprint login? Check all the fingerprints that are stored on your phone.

Advise us if you receive suspicious calls, texts or emails

If you receive a call, text or email asking you for your security details, be suspicious. NatWest International will never ask you for your full PIN or full password.

Be cautious about opening links contained in text messages or emails. They could lead you to a fake website. Don’t respond to messages or phone calls that you don’t recognise either.

Report a suspicious email

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@natwestint.com.

However, if you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0800 161 5154. From abroad please telephone 0044 1268 500874.

Reporting a suspicious text message

If you have received a suspicious text message referring to NatWest International, please forward the text to us at 0044 7860 009378 (Gibraltar customers please text 0034 638 444947).

Standard network rates apply. Please contact your network provider for more information on charges.

Only download apps from an official app store

Only download mobile and tablet apps from official app stores such as:

Apple
Google Play

Genuine apps are only available from official app stores. If you download one from anywhere else it could be a scam.

Keep your device's operating system up to date

Don’t ignore those reminders to update your phone. Software updates are often released to improve the security of your device. Keeping these updated will mean your phone has the latest defences against any malicious attempts.

We are always improving our mobile app with new features and the latest security software, so make sure you click the update button when you get an alert. Remember to only download the app or update from an official app store.

Don’t ignore those reminders to update your phone

Jailbreaking or rooting is when you change the security settings of your phone to allow you to download 'unofficial' apps that are not available from the app store.

We strongly advise against doing this as it may weaken the security of your device and expose you to additional risks.

Mobile app available to online banking customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries.

How we keep our mobile app secure

We have a secure registration process

Before you can use our mobile app we validate your details to ensure you are protected from fraudsters trying to register on your behalf. We'll ask you to confirm your online banking customer number and your partial PIN and password.

Your fingerprint or face is your login

Our app leads the way when it comes to security and technology. You can log into our app with just your fingerprint, or even just by looking at your phone, depending on the phone you have.

And, unlike a password, you can never forget your fingerprint or face. If you'd rather stick with a passcode, don't worry. You can still set up a six-digit passcode to log in securely.

Apple Touch ID and Face ID available on selected Apple devices. Android Fingerprint available on selected Android devices.

Regular testing by independent experts

We get independent experts to regularly test, update and confirm that our systems meet the highest standards of security you expect from our other services.

We protect you with additional security

Before any money is paid out of your account using the mobile banking app e.g. Pay Someone New, Pay Your Contacts or Get Cash, you must complete a second authentication process. You will only be asked to do this once. You will be prompted the first time you select to make a payment out of your account.

The app will send an activation code via a text message to the mobile number held on our systems, when you receive the code you must re-enter it into the app to activate your 'Level 2' services and continue the payment.

Important information

If you have recently changed your mobile number or online banking PIN & password then you must wait 3 days before you can activate your 'Level 2' services.

Sophisticated levels of encryption

Whenever you use our mobile app we encrypt all information which gets sent from your device to us.

Encryption is a process of encoding communication which makes it unreadable to a fraudster, should they try to intercept the traffic. This encoded information can only be decrypted by our servers.

Don't have our app? Open in new window

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