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Premier Banking

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Chat to us online Open in new window

Day-to-day contacts Open in new window

Mortgage support Open in new window

Emergency help Open in new window

How are we doing? Open in new window

How to report fraud Open in new window

Chat to us online

Cora, our digital assistant, is available 24/7 to help answer your questions about banking.

To chat with Cora, select 'Chat to Cora' at the bottom right-hand side of most webpages.

Learn more about Cora Open in new window

Day-to-day contacts

Telephone banking

Gibraltar customers

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and securely.

200 14234

From abroad: 00350 200 14234

Relay UK: 18001 00350 200 14234

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Guernsey customers

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and securely.

01481 708484

From abroad: +44 (0) 1481 708484

Relay UK: 18001 01481 708484

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Isle of Man customers

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and securely.

01624 637624

From abroad: +44 (0) 1624 637624

Relay UK: 18001 01624 637624

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Jersey customers

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and securely.

01534 282088

From abroad: +44 (0) 1534 282088

Relay UK: 18001 01534 282088

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

International banking customers

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and securely.

01534 282300

From abroad: +44 (0) 1534 282300

Relay UK: 18001 01534 282300

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Helpdesks

Mobile banking support

You'll need your customer number when calling us.

0345 366 7004

From abroad: +44 (0) 2381 244182

Lines are open Monday to Saturday 8am - 6pm, Closed Sunday and UK Bank Holidays. Calls may be recorded.

Online banking

Registered customers can use the ‘Need help?’ online chat service available within online banking.

Concierge service for Gold customers

Gold customers have access to Ten, one of Europe's leading concierge services, helping them make the most of their valuable free time from flight and holiday bookings to last minute gifts.

02392 676060

From abroad: +44 (0) 2392 676060

Lines are open 24 hours a day, 7 days a week. Calls may be recorded.

Other ways to contact us

Registered customers can use the 'Message Us' feature in our mobile app or the ‘Need help?’ online chat service within online banking.

Mortgage support

Contact us about mortgages

Gibraltar properties

Please call our Mortgage Team on:

200 14477

From abroad: 00350 200 14477

Relay UK: 18001 00350 200 14477

Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.

Guernsey properties

Please call our Mortgage Team on:

01481 703809

From abroad: +44 (0) 1481 703809

Relay UK: 18001 01481 703809

Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.

Isle of Man properties

Please call our Mortgage Team on:

01624 637676

From abroad: +44 (0) 1624 637676

Relay UK: 18001 01624 637676

Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.

Jersey properties

Please call our Mortgage Team on:

01534 282262

From abroad: +44 (0) 1534 282262

Relay UK: 18001 01534 282262

Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.

United Kingdom properties

If you bank with NatWest in the UK, please visit www.natwest.com or call 0345 302 0190.

To contact the NatWest International teams:

Dedicated line for brokers

01624 632444

From abroad: +44 (0) 1624 632444

Relay UK: 18001 01624 632444

Existing borrowers

01624 632323

From abroad: +44 (0) 1624 632323

Relay UK: 18001 01624 632323

New borrowers (Buy to Let only)

01624 632345

From abroad: +44 (0) 1624 632345

Relay UK: 18001 01624 632345

Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.

For existing mortgage customers

Request a mortgage redemption quote

To request a mortgage redemption quote, please advise where the property is located and complete our online form.

Channel Islands
Gibraltar
Isle of Man
United Kingdom

Request a mortgage statement

To request a mortgage statement, please advise where the property is located and complete our online form.

Channel Islands
Gibraltar
Isle of Man
United Kingdom

Request a mortgage tax certificate

To request a mortgage tax certificate, please advise where the property is located and complete our online form.

Channel Islands
Gibraltar
Isle of Man
United Kingdom

Get help in an emergency

Reporting fraud or a suspicious transaction

If you believe you've been the victim of fraud or a scam, we want to help as quickly as possible.

Jersey

01534 282088

From abroad: +44 (0) 1534 282088

Relay UK: 18001 01534 282088

Guernsey

01481 708484

From abroad: +44 (0) 1481 708484

Relay UK: 18001 01481 708484

Isle of Man

01624 637624

From abroad: +44 (0) 1624 637624

Relay UK: 18001 01624 637624

Gibraltar

200 14234

From abroad: 00350 200 14234

Relay UK: 18001 00350 200 14234

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Outside these hours, please call 0800 032 5963 or +44 (0) 131 339 7609 from abroad.

Report a lost or stolen debit card / cheque book

If you've lost your card or cheque book or you think it's been stolen, it's important to let us know as soon as you can.

Jersey

01534 282088

From abroad: +44 (0) 1534 282088

Relay UK: 18001 01534 282088

Guernsey

01481 708484

From abroad: +44 (0) 1481 708484

Relay UK: 18001 01481 708484

Isle of Man

01624 637624

From abroad: +44 (0) 1624 637624

Relay UK: 18001 01624 637624

Gibraltar

200 14234

From abroad: 00350 200 14234

Relay UK: 18001 00350 200 14234

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Outside these hours, please call 0370 600 0459 or +44 (0) 1268 500 813 from abroad.

Gold account travel insurance helpline

Wherever you are in the world, emergency medical assistance is just a telephone call away.

Emergency medical assistance and claims

If you are injured or ill while you are away, please contact us on:

Contact number until 16th July 2024

020 8763 3040

From abroad: +44 (0) 20 8763 3040

Relay UK: 18001 020 8763 3040

Contact number from 17th July 2024

020 3433 3988

From abroad: +44 (0) 20 3433 3988

Relay UK: 18001 020 3433 3988

email: medicalassistanceuk@allianz.com

Lines are open 24 hours a day, 365 days a year. Calls may be recorded.

Non-emergency claims

For non-emergency claims, please contact us on:

023 9267 6060

From abroad: +44 (0) 23 9267 6060

Relay UK: 18001 023 9267 6060

email: natwest.insurance@allianz-assistance.co.uk

Lines are open 9am to 5pm, Monday to Friday. Calls may be recorded.

How are we doing?

How to make a complaint

We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you are satisfied with how it's resolved.

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Recognise great service

We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.

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Give us feedback

You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.

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