Meet Cora, your digital assistant
Online banking available to customers aged 11+ with a NatWest International account.
App available to personal and business banking customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries.
Cora, your digital assistant, is available 24/7 to help answer your day-to-day banking queries. Cora can also show you how to do things like make a payment or manage your direct debits.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support including:
Cora has a new look and feel! Your new Cora now makes things clearer and easier to use.
Available on website, mobile app and online banking
You can now adjust Cora's speed to best suit you.
Available on website, mobile app and online banking
Cora now saves your conversation history so you can look through these again.
Available on mobile app and online banking
Cora can help you update your details including address, phone number or email address.
If you need a statement quickly on your account, Cora can help sort this out for you.
Forgotten your PIN? Cora can organise for a PIN reminder to be posted to you.
Use Cora to report your debit card lost or stolen. You can also order a new card.
Within our app or online banking, you can securely request your balance or query a transaction on your account.
Cora can help answer questions on your day-to-day banking queries or bring in a colleague to help.
Keep your question simple and straight to the point
Here are a few examples:
Cora may ask you a few questions to make sure you get the right answer and can pass you to a colleague to help if necessary.
On the home screen of the app, tap ‘Help’ at the bottom of the screen then ‘Chat to Cora’. Criteria apply.
Log into online banking. From your home screen, choose 'Chat to Cora' to start a chat. Criteria apply.
'Chat to Cora' is available on the bottom right of our webpages, allowing you to start a chat with us. (excluding the business section)
