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Accessibility support to make banking easier
Banking My Way
What is Banking My Way?
We know that life doesn’t always stay the same. That's why we’re here if you need additional support with your banking because of a disability, health condition, impairment or if your circumstances have changed.
Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier.
The Banking My Way service is available to customers aged 16 or over in the mobile app or online banking. For customers under 16, parental consent is required and information must be recorded in branch or over the phone.
Start getting the support you need
You can access the Banking My Way service in lots of different ways.
On the mobile app
Go to the 'My profile' area in the app (the initials icon at the top left of your screen) and select Banking My Way.
Use Online Banking
Log in to online banking and select 'Your details' then go to the section called Banking My Way.
You can get started with online banking if you haven't registered yet but would like to start using it.
Give us a call
You can speak to one of the team over the phone and they'll record your information so we know when you need extra support.
Speak to us in branch
Pop in to your local branch and let a member of the team know about the additional support you need with your banking.
Information Message
App available to customers aged 11+ with compatible iOS and Android devices and a Channel Islands, Isle of Man, UK or international mobile number in specific countries (opens in a new window). Online banking available to customers aged 11+ with a NatWest International account.
Download the app
Downloading the NatWest International app couldn't be easier, just follow these simple steps.
- On your iPhone, Android phone or iPad, go to the App Store if using Apple or Google Play if using Android
- Search for 'NatWest International'
- Tap to download the app
Download the app
Easy, quick and secure banking with the NatWest International mobile app.
Download the app
Easy, quick and secure banking with the NatWest International mobile app.
Common questions about the service
Banking My Way gives you full control of what information you share and lets you tell us how we can support you with your banking.
You'll find the Banking My Way toolkit on our mobile app and online banking. Or you can get in touch over the phone or speak to us in branch to get set up.
Banking My Way is optional so if you don't want to tell us about your current circumstances in 'About Me’ then you can just select the ‘Support me’ option and this will just show you the support tools that are available.
- About Me
You can tell us about yourself including any disabilities, conditions, impairments or vulnerabilities that you have. - Support Me
You can let us know what additional support you may need from us.
No. Banking My Way information is not used within any of our decision making for any lending or borrowing applications.
Banking My Way information is solely used to ensure that any interactions between our customers and our colleagues are conducted in the best way to suit our customers.
A trusted person is someone such as a carer or guardian who you would like to have with you when discussing items with the bank. If this is someone who has been granted Power of Attorney or Third Party access, there are limits on what we can discuss or action without that person present.
You can find more information on Power of Attorney and other forms of support available on our Caring for someone vulnerable page.
If your circumstances change or you no longer wish to have your information recorded, you can change or remove it at any time.
What support can I get if I have a health condition or impairment?
Support me options:
- I would like Braille Grade 1 or Braille Grade 2 communications.
- I would like Large Print communications.
- I would like Audio CD communications.
- I would like correspondence on coloured paper.
- I might need help with my banking from a trusted person.
- Please be patient with me.
- I do not need any specific support just be aware of my circumstances.
Support me options:
- Please speak louder when talking to me.
- Please look at me when you are speaking.
- Please interact with me in a quiet space.
- Please speak slowly and clearly to me.
- I use hearing loop systems.
- Communicate with me using Relay UK.
- Communicate with me using SignVideo.
- I might need help with my banking from a trusted person.
- Please be patient with me.
- I do not need any specific support, just be aware of my circumstances.
Support me options:
- Please interact with me in a quiet space.
- Communicate with me using Relay UK.
- I might need help with my banking from a trusted person.
- Please be patient with me.
- I do not need any specific support, just be aware of my circumstances.
Support me options:
- Please interact with me in a quiet space
- Please speak slowly and clearly to me
- Please be patient with me
- I do not need any specific support just be aware of my circumstances
Support me options:
- Please interact with me in a quiet space.
- I might need help with my banking from a trusted person.
- Please be patient with me.
- I do not need any specific support just be aware of my circumstances.
Support me options:
- I might need help with my banking from a trusted person.
- Please be patient with me.
- I do not need any specific support just be aware of my circumstances.
Support me options:
- Please speak slowly and clearly to me.
- Please be patient with me.
- I need support with language translation.
- I do not need any specific support just be aware of my circumstances.
What circumstances can I get support for?
Support me options:
- Please interact with me in a quiet space
- I may need additional support with my finances when speaking with you
- I do not need any specific support just be aware of my circumstances
Support me options:
- Please do not assume my gender when speaking with me
- I do not need any specific support just be aware of my circumstances
Support me options:
- Please interact with me in a quiet space.
- I might need help with my banking from a trusted person.
- Please be patient with me.
- I do not need any specific support just be aware of my circumstances.
Support me options:
- I may need additional support with my finances when speaking with you.
- I do not need any specific support just be aware of my circumstances.
Support me options:
- Please interact with me in a quiet space.
- I might need help with my banking from a trusted person.
- I may need additional support with my finances when speaking with you.
- I do not need any specific support just be aware of my circumstances.