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Telephone banking

Overview

Our Telephone banking team can help you with your everyday banking needs including:

  • checking your balance
  • making transfers or payments

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Register for Telephone banking

  • If you’re already registered for online banking, you’re automatically registered for Telephone banking too.
  • If you haven't yet opened an account with us, you will get the option to sign up for online banking and Telephone banking when opening a new account.
  • If you are an existing customer the quickest and easiest way to get set up for Telephone banking is to register online for online banking. Registering for online banking gives you access to both online and Telephone banking.
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Using Telephone banking

You will need your Customer Number, PIN and password when you call.

Information Message

You’ll only be able to use Telephone banking after you have registered for Telephone or online banking. The service may be limited if you haven’t ordered and enabled a card reader.

Emergency cash

If your debit card is lost or stolen, you can still access your cash using Telephone banking.

  1. 01

    Call Telephone banking and follow the options to speak to a customer adviser.

  2. 02

    The adviser will cancel your card, and then ask you some  security questions.

  3. 03

    If you are registered for online banking or Telephone banking, the adviser may be able to generate an Emergency cash code for you. This will allow you to withdraw money from a cash machine, if required.

  4. 04

    You can access up to £300 if you are an online or Telephone banking customer or up to £40 if you're not. You’ll need to have a minimum of £20 in your account to use this service.

  5. 05

    The adviser will give you a 6-digit code that you can enter at any NatWest International, NatWest, RBS, Isle of Man Bank, Ulster Bank or Tesco Bank ATMs. The code must be used within 3 hours.