Fraud and security

You should never give your online or mobile banking security details to anyone else, including your Customer Number, full PIN, full password or card reader codes.

If you've given any details out or think you may be the victim of fraud or a scam, we want to help as quickly as possible.

Jersey

01534 282850

From abroad: +44 (0) 1534 282850

Relay UK: 18001 01534 282850

Guernsey

01481 703860

From abroad: +44 (0) 1481 703860

Relay UK: 18001 01481 703860

Isle of Man

01624 637190

From abroad: +44 (0) 1624 637190

Relay UK: 18001 01624 637190

Gibraltar

200 77737

From abroad: 00350 200 77737

Relay UK: 18001 00350 200 77737

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Outside these hours, please call 0800 032 5963 or +44 131 339 7609 from abroad.

Checked your account and seen a debit card payment go out that you don't recognise? There can be a number of explanations for a transaction that you might not recognise immediately:

• A company you know may be trading under a different name
• A joint account / secondary cardholder that has made the payment
• A free trial that has expired e.g. Credit Expert or Amazon Prime
• A regular payment e.g. Netflix

If you are still unable to recognise the transaction then please contact us to report suspicious activity on your account.

Can't find your debit card? Not sure if it's down the side of the sofa or if you've dropped it at the supermarket?

With our mobile app or online banking you can freeze your debit card instantly so it can't be used until you find it again. When you find your card you can remove the block and use it exactly as before.

How do I freeze my debit card?

Fraudsters can be very convincing and make you believe that the reason for your payment is genuine.

Never be pressurised into transferring money, always consider the purpose of the payment. If you're unsure, take time to think about what's being asked and talk it through with someone you can really trust.

Could creating the payee be part of a scam?

If you’ve contacted the retailer to resolve the issue and still need our support, you can raise a dispute with the company.

How do I dispute a debit card transaction?

To provide you with extra protection against fraud and scams, you can manage your daily payment limits to suit your needs. The payment limits set the maximum amount you can pay across all services each working day.

The limits apply to payments made from your personal account to someone else and will not include bill payments.

How do I manage my payment limits?