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Spotting scams

Delivery scams

What is a delivery scam?

A delivery scam is when a fraudster sends you a message stating that a courier has tried to deliver a parcel or package, but no one answered. The message asks that you click on a link to reschedule the delivery where you'll be asked to enter sensitive information e.g. date of birth, mobile number and card details.

The scammers will use this information to call you or access your bank account and steal your money.

Tips on how to spot a delivery scam

  • Always remember that fraudsters will send messages with links to fraudulent websites to get your personal information.
  • Criminals will try and make the message generic, such as Dear Sir/Madam. The message may also contain spelling mistakes.
  • Fraudsters may claim that there was an attempt to deliver goods, though you haven't ordered any goods or services.

Steps to protect yourself

  1. 01

    Always access websites by typing them into the web browser and avoid clicking on links in texts.

  2. 02

    Remain vigilant and check delivery notifications very carefully to ensure they are genuine.

  3. 03

    Always question claims that you are due goods or services that you haven’t ordered or are unaware of, especially if you have to pay any fees upfront.

How to report a suspicious text message about a delivery

If you think you may have been victim of a delivery scam then we're here to help. Please forward the text onto:

0044 7860 009378

Gibraltar customers please text 0034 638 444947

Standard network rates apply. Please contact your network provider for more information on charges.

How to report a suspicious delivery email

If you have received a fraudulent or suspicious email, and not responded to it, please forward the email to phishing@natwestint.com.

However, if you have responded to the email, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on:

0800 161 5154

Call +44 (0) 1268 50074 from abroad

Calls may be recorded.

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