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Planned updates
In order to keep our systems up to date we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we aim to do this in the early hours of the morning.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile app
Planned maintenance
To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 02:20 until approximately 04:20 this Sunday 6th July. This means that our Mobile banking will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.
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Online banking
Planned maintenance
To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 until approximately 05:35 this Sunday 6th July. This means that our Online banking will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.
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Websites
Service working normally
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Cora and Web chat
Service working normally
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Payments
Service working normally
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Debit cards
Service working normally
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Branch
Service working normally
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ATMs
Planned maintenance
NatWest Group cash machines will be under-going routine maintenance between 01:15 BST and 01:45 BST on Sunday 6th July. Customers will experience an outage of 15mins of the ATM service during these times.
When an outage occurs this means:
Access to cash will not be available at the NatWest International, Isle of Man Bank, NatWest, Royal Bank of Scotland, Ulster Bank & Tesco ATMs impacted by this change.
NatWest International card holders will not be able to use the cash machines of other financial institutions
Payments and Transfers Options will be unavailable at these times.
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Telephone services
Service working normally
You can access banking services through our digital channels, online banking or our mobile app.
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