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Planned updates
In order to keep our systems up to date we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we aim to do this in the early hours of the morning.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile app
Service update
We’ll be doing routine maintenance on our systems from 13:00 15th March to 09:00 on 16th March 2025.
This means that your Mobile App/Online Banking mailbox and statements may be unavailable during these times.
We’re sorry for any inconvenience and thank you for your patience.
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Online banking
Service update
We’ll be doing routine maintenance on our systems from 13:00 15th March to 09:00 on 16th March 2025.
This means that your Mobile App/Online Banking mailbox and statements may be unavailable during these times.
We’re sorry for any inconvenience and thank you for your patience.
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Websites
Service working normally
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Cora and Web chat
Service working normally
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Payments
Service working normally
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Debit cards
Service working normally
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Branch
Service working normally
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ATMs
Service update
To ensure that we continue to provide you with a reliable service we will be carrying out essential maintenance to our Cash Machines for approximately 30 minutes between 02:50 - 03:20 on Wednesday 19th March 2025. This means that during this time access to cash and all other services will be unavailable at NatWest International Bank ATMs.
Additionally NatWest International Debit card holders will not be able to use cash machines of other financial institutions
‘Emergency Cash’ and ‘Get Cash’ facilities cannot be used during this time. PINs issued before or during this period may still be used but will only be available for their normal 3 hour lifespan. They cannot be re-issued or extended so you should time your visit to the machine you have chosen to avoid the period of the outage.
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Telephone services
Service working normally
You can access banking services through our digital channels, online banking or our mobile app.
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