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Planned updates
In order to keep our systems up to date we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we aim to do this in the early hours of the morning.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile app
Service update
To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 08:00 BST until approximately 20:00 BST this Saturday 5th April.
This means that your cash management accounts may not be available in our mobile app.
Also, the Confirmation of Payee (CoP) service when making payments may be unavailable from 08:00 to approximately 19:00 on the 6th April 2025.
We are sorry for any inconvenience that this will cause and thank you for your patience.
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Online banking
Service update
To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 08:00 BST until approximately 20:00 BST this Saturday 5th April.
This means that your cash management accounts may not be available in our online banking service.
Also, the Confirmation of Payee (CoP) service when making payments may be unavailable from 08:00 to approximately 19:00 on the 6th April 2025.
We are sorry for any inconvenience that this will cause and thank you for your patience.
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Websites
Service working normally
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Cora and Web chat
Service working normally
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Payments
Service working normally
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Debit cards
Service working normally
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Branch
Service working normally
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ATMs
Service working normally
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Telephone services
Service working normally
You can access banking services through our digital channels, online banking or our mobile app.
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