How do I set up Apple Pay on my device?

To set up Apple Pay using your NatWest International debit card you'll need one of the following devices:

• iPhone 6 or above
• iPhone 5 or above paired with Apple Watch
• iPad Pro, iPad Air, iPad and iPad Mini models with Touch ID or Face ID
• Apple Watch Series 1 and 2 and later
• Mac with Touch ID

 

For iPhone 6 or above

If you have the NatWest International app, and use iPhone 6 or above:

• Log in to the app, making sure you have the latest version downloaded
• On iPhone go to ‘Profile’ > ‘Manage my card’ > Tap the ‘Add to Wallet’ button and follow the on-screen instructions

If you have an Apple Watch linked to your phone, you will be able to select the option on-screen to add the card to your Apple Watch.

Once complete, your card will be available for use within the Apple Wallet.

 

Other Apple devices

This step will change depending on the model of your Apple device:

• iPhone 5 - Open your Apple Wallet and tap the 'Plus' icon in the upper-right corner
• iPad - Go to 'Settings' > 'Wallet' > 'Apple Pay' > 'Add Card'
• Apple Watch - Open the Apple Watch app on your iPhone and tap 'Wallet & Apple Pay' > 'Add Card'
• Mac with Touch ID - Go to ‘System Preferences’ > ‘Wallet & Apple Pay’ > ‘Add Card’

If you have a NatWest International debit card registered with iTunes, the card details will be retrieved. You can proceed to add this card, or you can choose to add a new card.

NatWest International will verify your information and will ask you to verify your card using one of the methods described below.

Once complete, your card will be available for use within the Apple Wallet.

 

Verifying your card

You can use your mobile app to verify your debit card for Apple Pay:

• Open the Apple Wallet app
• On the 'Card Verification' screen, select 'NatWest International Mobile Banking' and tap 'Next'
• Your mobile app will open and you will be prompted to log in
• You will be prompted to verify your debit card, select 'Verify Card' on the screen
• You will receive a confirmation notification when ready to use your debit card for Apple Pay

Please note: Verification may take up to 15 minutes. If you haven't fully completed registering for the mobile app, have just changed your mobile number or have only just registered for Online Banking, verification through the mobile app will not be possible at this time. You will need to try again after 72 hours or you can follow the call centre verification option.

 

One Time passcode

A one time passcode will be sent to your device as a Push notification or to the mobile number that we have on record as a text. If your number has changed, please contact us to update your records:

1. On the 'Card Verification' screen select 'Text Message'
2. Enter the code you received and tap 'Next'
3. You will receive a confirmation notification when ready to use your card for Apple Pay

Please note: If for any reason you don't receive your passcode within 15 minutes please try again, or contact us.

 

Need help?

If you need help, the quickest way is using Cora, your digital assistant. Before starting a chat, please log in to online banking or our mobile app. This will verify your identity, saving you time.

• Online banking - Log in to online banking. From the home screen, click 'Chat to Cora' and type 'direct debit indemnity'.
• Mobile app - Open our mobile app. Tap 'Help' at the bottom of the screen. Choose 'Chat to Cora' and type 'direct debit indemnity'.

If you're unable to log in, please start a chat with Cora and type 'unable to log in'.