No - I don't have a mobile app that is registered to use Biometrics

For extra security, we may ask you to use card reader to confirm your identity when logging into Online Banking.

When you bank online, you'll also need a mobile app that is registered for Biometrics or a card reader to:

Set up a payee make a payment for the first time update any regular payments, like standing orders update personal details, like your mobile number, PIN, email address or password manage your activity alerts

Don't have a card reader?

You can order one by:

• Logging into your Online Banking service at www.onlinebanking.natwestinternational.com (opens in a new window)
• Select 'Security' from the menu
• In the 'Using a card reader' section select 'Order a card reader'.