My card is due to expire, what happens next?

Your replacement card will arrive at least one week before the existing card is due to expire.

The date on which your card will expire is the last day of the month in the year printed on the front of your card. It is shown as 'Expires End MM/YY'.

Please begin to use your replacement card as soon as it has arrived and securely destroy your old card.

Please remember to amend any existing payments you have set up with your old card number such as magazine subscriptions, online shopping sites or annual insurance renewals.

If your replacement card has not arrived within these timescales please call us.

You can get in touch by calling:

Jersey

01534 282850

From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850

Guernsey

01481 703860

From abroad: +44 (0) 1481 703860
Relay UK: Call 18001 01481 703860

Isle of Man

01624 637190

From abroad: +44 (0) 1624 637190
Relay UK: Call 18001 01624 637190

Gibraltar

200 77737

From abroad: 00350 200 77737
Relay UK: 18001 00350 200 77737

International banking customers

01534 282300

From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Important information for debit cards

If you haven't used your debit card for at least 13 months prior to expiry, we don't automatically replace your card. Using your debit card with your card-reader to approve a new payee within Online Banking will not be recognised as card activity.

Important information for credit cards

If you have been with us longer than 12 months and haven't used your card for 7 months or more, you will need to make a transaction within 30 days in order to ensure a replacement is sent.

If you took a credit card 7 months ago but never used it, you will need to make a transaction with 60 days in order to ensure a replacement is sent.