I don't recognise a direct debit, what can I do?
If you don’t recognise a Direct Debit on your statement it could be because the company you have made a payment to may have a different trading name from the one you expect. For example, if you bought something from Argos, it could appear on your statement as 'Home Retail Group'.
Check our list of common trading names or a quick internet search may help identify a retailer.
If you're still unsure, view the Direct Debit through your mobile app or online banking.
How can I set up, view or cancel a Direct Debit?
How do I cancel a Direct Debit?
If you think the Direct Debit is suspicious, visit our fraud webpage for information on how to report it.