I've received an unexpected text alert, what should I do?

If you have provided us with a valid 07 mobile number registered with a UK Channel Islands or Isle of Man mobile phone provider, then you will automatically receive activity alerts.

We'll send you an activity alert as confirmation whenever you:

• create or amend a payee - either an individual or company
• create or amend a standing order
• update your address or telephone details
• are issued with a new debit/cash card or PIN

The easiest way to check or make changes to your alert preferences is to visit the 'Alerts' section of Online Banking

You can also take a look at our Alerts page(opens in a new window)

Reporting a suspicious text message

If you have received a suspicious text message referring to NatWest International, please forward the text to us at 0044 7860 009378 (Gibraltar customers please text 0034 638 444947).

Standard network rates apply. Please contact your network provider for more information on charges.