Don’t recognise the amount spent?
For some types of purchases, such as payments at pump fuel or hotel bills, your card may be authorised for an amount that is different to the final amount of sale. If this is the case, you may get a notification for the authorised amount rather than the sale amount. The final price paid will be shown in the mobile app within a couple of days.
Don’t recognise the retailer?
Retailers sometimes use a different trading name when processing your transaction. For example, if you bought something from Argos, it could appear on your statement as 'Home Retail Group'.
Check our list of common trading names for details of the companies trading under that name or a quick internet search may help identify a retailer.
Common retailer trading names
You can also use the mobile app to look up common retailer names by clicking on the transaction and then tapping ‘Need help with this transaction?’.
Still don't recognise the transaction?
If you still think the transaction is suspicious and may be fraudulent, please get in touch to report it.
How to report fraud
