Financial difficulties

Request a call back to discuss your options

This form is for customers with NatWest International accounts in our Jersey, Guernsey, Isle of Man or Gibraltar branches. If your account is with NatWest in the UK, please visit natwest.com/help-with-your-finances to find out about the support available to you.

Your Information

We collect and process various categories of personal and financial information throughout your relationship with us, to allow us to provide our products and services and to run our business. For more information about how we use your personal information, the types of information we collect and process and the purposes for which we process personal information, please read our Privacy Notice.

We may update this from time to time and we encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.

Loan Account Number * Enter your loan account number.

Sort Code *

Title *

First Name *

Surname *

Date of Birth *

Phone Number *

Consent
We would like to record your financial vulnerability on our records to ensure that you receive consistent service and support from all of our colleagues. This information will only be used for this purpose and will only be shared with other NatWest Group companies as necessary. Once you are no longer financially vulnerable, we will remove this from our records.

I/we are happy for you to record this information *

Yes

Important
This arrangement does not affect any other terms and conditions of your loan account. It is important that you are aware that under this arrangement you are not paying your usual monthly repayments. This means that the balance of your loan account will not reduce during the agreed period of time in which all repayments are suspended and you will need to make up this shortfall in future. In addition, you will pay more interest on your total loan balance as you will not be making full contractual repayments on your account during this arrangement.

We may be obliged to report any shortfall in payments, including the arrangements agreed above, to Credit Reference Agencies. This may affect your ability to obtain credit from other lenders.

For further information on the impact you should speak with an independent debt advice agency who can give you support and advice.

Details of free money advice agencies (PDF, 29KB)

I/We confirm that the above information has been read and understood *

Yes

Thank you for your submission

Your request to be contacted to discuss your loan support options has been submitted.

Within 5 days a member of our team will be in touch on the number you have provided.

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