Cost of living support

Support for residential mortgage customers

Your Information

We collect and process various categories of personal and financial information throughout your relationship with us, to allow us to provide our products and services and to run our business. For more information about how we use your personal information, the types of information we collect and process and the purposes for which we process personal information, please read our Privacy Notice.

We may update this from time to time and we encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.

* Indicates a required field

Can I request this support?

This form should only be completed by customers who:

have an eligible residential mortgage with us **
are up-to-date with their mortgage repayments
want to discuss reducing their current mortgage repayments

** Not available on Foundation or Lifestyle mortgages

Do you meet the eligibility criteria for this support? *

Your details

Name * Please enter your full name

Date of birth * Please provide in DD/MM/YYYY format

Email Address *

Phone number *

Mortgage details

For joint mortgage holders
We can't amend the mortgage repayments or term unless all parties to the mortgage agree to the change. Please discuss your proposal with the other mortgage holder.

Where is the property situated? *

Mortgage account number * Please enter your mortgage account number

Your request

You can choose one of the following options. You won't need an affordability check and it won't affect your credit score.

What type of support do you require? *

Please consider your retirement age when proposing a new term for your mortgage. We can't extend a mortgage past your anticipated retirement age.

Proposed mortgage term * Max term 40 years or anticipated retirement age

Important
By increasing your term, the total amount of interest you pay back overall will increase. If you revert back to your original term within six months, your monthly payments will also increase.

Declaration

I/We understand that:

by increasing the term, the total amount of interest paid back overall will increase
if I/we revert back to your original term within 6 months, the monthly mortgage repayments will increase

If you are happy to proceed, please submit the form.

How much are your current monthly mortgage repayment? *

What would you like to change the monthly repayment to? * No lower than the interest only repayment on your mortgage

How long would you like to have reduced payments? * Max 6 months

Important
When your reduced mortgage repayment period ends, your monthly payments will increase as you will resume paying both the Capital and Interest elements of your mortgage.

Declaration

I/We understand that:

the term of the mortgage remains the same
future mortgage repayments will increase to ensure that my mortgage is repaid within its existing term

If you are happy to proceed, please submit the form.

What other support is available?

If you have a mortgage with us and are struggling to cover the monthly payments, you may want to consider a temporary mortgage payment break or reduction in mortgage repayments:

Thank you for your request

Your request has been submitted and you will be contacted by a member of the team within 2 business days.

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