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A company trading with a different name
Some retailers use a different trading name to what they are normally known as.
Check our list of common trading name for details of the companies trading under that name or a quick internet search may help identify a retailer.
A regular payment taken from your account
A regular debit or credit card payment is a payment made from your card, like a subscription to a publication or a service, such as Netflix. Regular payments automatically carry over to new cards unless cancelled.
Please contact the company first as this is often the easiest way to resolve any disputes.
Pre-authorised payment such as a hotel booking
A company can take a pre-authorised amount from your account and once the service is complete, this amount will be reversed back to you or the full payment will be taken.
Only the retailer can cancel pending transactions. If you’re still having issues, please visit debit card payment support.