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Planned updates
In order to keep our systems up to date we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we aim to do this in the early hours of the morning.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile app
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Online banking
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Websites
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Web chat
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Payments
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Debit cards
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Branch
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ATMs
Planned maintenance
To ensure that we continue to provide you with a reliable service we will be carrying out essential maintenance to our Cash Machines between 23:00 Sunday 23rd February and 01:00 Monday 24th February 2025. During this time there will be two outages lasting up to 15 minutes each time.
This means that during this time access to cash and all other services will be unavailable at NatWest International ATMs.
NatWest International Debit card holders will be able to use cash machines of other financial institutions.
‘Emergency Cash’ and ‘Get Cash’ facilities cannot be used during this time. PINs issued before or during this period may still be used but will only be available for their normal 3 hour lifespan. They cannot be re-issued or extended so you should time your visit to the machine you have chosen to avoid the period of the outage.
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Telephone services
Service working normally
You can access banking services through our digital channels, online banking or our mobile app.
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