What is WhatsApp and how does the bank use it?
WhatsApp or WhatsApp Messenger is a text and voice service owned by Meta that can be downloaded as an app and run on most mobile devices and desktops. You can find out more about how to use WhatsApp by visiting www.whatsapp.com.
The NatWest WhatsApp account has been verified by WhatsApp using a multi-step verification process to help you know that you're chatting with the right business. Visit the WhatsApp Help Centre for more information about verified business accounts.
We only ask you to get in touch with us via WhatsApp if you are unable to register and/or log in to our online or mobile banking services.
Please be aware that criminals impersonating the bank is one of the most common scams, it is vital that you can spot these. For information on how to avoid them please visit:
You can also utilise your device security settings to prevent unauthorised access to your WhatsApp conversations. On Android and iPhone you can turn on the chat lock feature in WhatsApp to specific chats. In order to read or send messages, you will need to unlock your chat using your device authentication such as Face ID, fingerprint or a passcode that you can set up. For more information on how to turn on chat lock, please visit WhatsApp Help Centre.