Can I cancel a direct debit due in the next 3 working days?
You can cancel a direct debit online up to 8pm (UK time) on the day the payment is due to be taken from your account.
Before you cancel a direct debit you should usually let the payee know that you're about to do this.
To cancel a direct debit online:
- Log in to Online Banking at www.onlinebanking.natwestinternational.com (opens in a new window)
- Select 'Payments and transfers' from the main menu
- Select 'Direct debits' tab, select 'Manage direct debits'
- Select the appropriate direct debit from your direct debits list
- Select 'Cancel direct debit' and follow the instructions on screen
It may take up to 24 hours for the balance of your account to be adjusted.
If you cancel your direct debit at or after 8pm (UK time) on the day the payment is due future payments will have been cancelled. However the payment due on that day will already have been taken and we will not have been able to retrieve it.
If you believe the payment has been requested in error please contact Telephone Banking using the relevant number below. You will need to have your online/telephone banking ID details ready.
You can get in touch by calling:
Jersey
01534 282850
From abroad: +44 (0) 1534 282850
Relay UK: 18001 01534 282850
Guernsey
01481 703860
From abroad: +44 (0) 1481 703860
Relay UK: Call 18001 01481 703860
Isle of Man
01624 637190
From abroad: +44 (0) 1624 637190
Relay UK: Call 18001 01624 637190
Gibraltar
200 77737
From abroad: 00350 200 77737
Relay UK: 18001 00350 200 77737
International banking customers
01534 282300
From abroad: +44 (0) 1534 282300
Relay UK: 18001 01534 282300
Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.